Help center
How can we help?
Quick links into the FAQ and product. If you can't find an answer, email us directly — we read every message.
Getting started
What HandUp is, how to sign up, and what you can do without verifying identity yet.
Creating + funding loans
Request a loan, offer a loan, or log a loan you already made. How rates, terms, and the platform fee work.
Payments + bank transfers
How scheduled payments work, when lenders receive their share, and what happens if a payment fails.
Identity verification
When verification is required, what data we collect, and how our identity-verification partner handles it.
Your account
Notification preferences, tax summary, account deletion, and what we store.
Privacy + security
What information we collect and share, who we share it with, and what stays private.
Content in our help center and FAQ is informational only and does not constitute legal, tax, or financial advice. For your specific situation, talk to a qualified professional.
Didn't find what you needed?
Email us at contact@trusthandup.com. We typically reply within a day.